Refund Policy

1. Overview

At WingSnob, customer satisfaction is our top priority. We are committed to providing high-quality food and exceptional service. This refund policy outlines the terms and conditions under which refunds may be requested and processed.

This policy applies to all food orders, catering services, and other products purchased through WingSnob, whether ordered online, by phone, or in-person at our locations.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Timeframe Requirements

• Food quality issues must be reported within 30 minutes of delivery or pickup
• Missing items must be reported within 1 hour of delivery or pickup
• Service-related complaints must be reported within 24 hours of the order
• Catering order issues must be reported within 2 hours of the scheduled delivery time

Product Condition

• Food items must be substantially uneaten (more than 75% remaining)
• Items must be in original packaging where applicable
• Temperature-sensitive items must be reported immediately upon receipt
• Photographic evidence may be required for quality-related claims

Proof of Purchase

• Valid order number or receipt
• Credit card statement (if original receipt is unavailable)
• Contact information used for the original order

3. Non-Refundable Items

The following items and services are not eligible for refunds:

• Custom or special-order items that were prepared to specific requirements
• Food items that have been substantially consumed (less than 75% remaining)
• Orders cancelled less than 2 hours before scheduled delivery/pickup time
• Gift cards and promotional vouchers
• Delivery fees (unless delivery was not attempted or significantly delayed)
• Orders affected by circumstances beyond our control (severe weather, natural disasters, etc.)
• Items returned after the specified timeframe
• Orders where customer provided incorrect delivery information

4. Refund Process

To request a refund, please follow these steps:

1. Contact our customer service team via phone at +1 971-489-2202 or email at [email protected]
2. Provide your order details including order number, contact information, and reason for the refund request
3. Submit supporting documentation if required, such as photos of damaged or incorrect items
4. Await review - Our team will review your request within 24 hours during business days
5. Receive confirmation - You will be notified via email or phone about the status of your refund request
6. Refund processing - If approved, your refund will be processed according to the methods outlined below

5. Refund Methods and Timeframe

Refund Methods

Refunds will be processed using the following methods:

• Credit/Debit Cards: Refund to the original payment method used for the purchase
• Cash Orders: Cash refund available at the originating location with valid receipt
• Gift Cards: Store credit may be issued in certain circumstances
• Online Payments: Refund to the original payment source (PayPal, digital wallets, etc.)

Processing Timeframe

• Credit/Debit Cards: 3-5 business days after approval
• PayPal/Digital Wallets: 1-2 business days after approval
• Cash Refunds: Immediately upon approval at the store location
• Bank Transfers: 5-7 business days after approval

Note: Processing times may vary depending on your bank or payment provider's policies.

6. Exchanges Policy

In many cases, we prefer to offer exchanges rather than refunds to ensure you receive the quality experience you expect.

Exchange Options

• Item Replacement: We can replace incorrect or unsatisfactory items with the correct order
• Store Credit: Equivalent value credit for future purchases
• Menu Substitution: Alternative menu items of equal or lesser value
• Redelivery: Fresh preparation and redelivery for quality issues

Exchange Process

Exchanges follow the same reporting timeframes as refunds but can often be processed more quickly. Contact our customer service team to discuss exchange options for your specific situation.

7. Damaged or Defective Items

Special policies apply to items that arrive damaged, spoiled, or defective:

Immediate Action Required

• Report damaged or defective items immediately upon receipt
• Do not consume damaged or spoiled food items
• Take photos of the damaged items and packaging if possible
• Preserve the items for potential inspection if requested

Our Response

• Immediate Replacement: We will rush a replacement order at no additional cost
• Full Refund: Complete refund including delivery fees if applicable
• Investigation: We will investigate the cause to prevent future occurrences
• Compensation: Additional compensation may be offered for significant inconvenience